Warranty & Repairs
WATCHES & SMARTWATCHES
Your watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs.
The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.
This warranty does not cover:
- Any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
- Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
- Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
- Products that are not purchased from an authorized retailer.
This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.
LEATHER PRODUCTS & EYEWEAR
We do not provide repair service for leather products and eyewear. If you believe that there is a defect in materials and/or workmanship in the product that you purchased, please refer to RETURN & EXCHANGE.