Last updated on [August 2022] PRIVACY POLICY


[Fossil (HK) Limited and our parent, subsidiary and/or affiliated companies within Fossil Group ("Fossil", "we", “us”, or “our”) respect and protect your privacy rights. This Privacy Policy describes

  • • what information we collect in any Fossil stores, Fossil websites, through any Fossil mobile application or through any service provider,
  • • for which purposes we use Personal Information we collect and
  • • your rights regarding your Personal Information.

“Personal Information” is information through which you can be directly or indirectly identified, e.g. your name, your e-mail address and items you purchased, billing information, transaction and credit card information, shipping infomration (if you make a purchase with us) (provided we can connect them to your e-mail/customer account) and records of correspondence between you and us

By visiting our website, subscribing our newsletter and/or registering an account with us, you accept the content of the Privacy Policy and Cookie Policy. If you have any privacy questions or concerns, or if you have any enquires as to the personal information you have given us, you may contact Pandora at any time. For details on how to contact us, please see “HOW TO CONTACT US”.



We receive Personal Information from or about you depending on the nature of your activities. We may collect Personal Information from you in the following cases:

Sign-up/Registering: We store the information that you provide to us, such as when

  • • you create an account at our website (including e-mail, name, date of birth and additional information you may voluntarily provide us for example your general interests, items you register that you previously purchased in stores or when you create a wish list).
  • • you give us your e-mail address in our stores to receive an electronic receipt for your purchase.
  • • you subscribe to our newsletter; you share any pictures/materials with us for publication on social media.
  • • you enter a competition or promotion sponsored by us.

Transactions: We collect details of purchases on our website or in Fossil stores (date, price and products purchased) as well as when you return or exchange a product or when you send us your product for warranty or repair service and any communication in connection with this.

Visiting our website/Using e-mails: We store details of your visits to the websites (such as pages visited, browser details, your IP address) and your interactions with any e-mails that we send to you. For more information, see our Cookie Section and Cookie Policy.



Transactions/Provision of services:

We use your Personal Information to verify your identity, process your purchases, send you confirmations or electronic receipts (if you requested this), screen transactions for fraudulent behavior, and handle any returns, repairs to exchanges of your products and for any related communications.

We use your Personal Information to administer your website accounts such as to enable you to access your shopping bag, to see products you saved for later, products you registered (which may earn you points to redeem at stores) or to show you other products that may interest you.

When you enter a sweepstake/contest, we process your Personal Information to enable your participation.

Analytics: We may combine and use Personal Information to help us learn more about our users’ shopping preferences, to be able to tailor our offers and websites according to your interests and preferences, to help us address problems with and improve our site design, products and services, to analyze trends and statistics and to present content in the clearest and most friendly manner for you.

Marketing: We may contact you for direct marketing purposes per e-mail, text message or mail unless you have opted-out from receiving further direct marketing messages (see below for your opt-out options).

Securing our assets: We may also use Personal Information to protect the security or integrity of our websites and our business.

Other: We may use and collect Personal Information for any purpose associated with or related to the above purposes. We may also make disclosures as required by law.



Fossil uses cookies and other technologies like pixel tagson our website. Please read our Cookie Policy to find out what cookies are, the types of cookies are placed on your device when you visit our website and how we use them. . You can control many tracking tools, including cookies, from your browser. In particular, you may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Fossil websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Fossil websites.



Fossil  will treat your Personal Information with care and confidentiality. Fossil will not trade, sell or rent your Personal Information to or with any third parties. We will not provide Personal Information to any third party without obtaining your prior consent except for the following cases:

We may involve other companies for the purposes described in this Policy. These other companies might be members of the Fossil group or other third party providers, which may be based in other jurisdictions than your country of residence. Third party providers perform various different services in support of our websites and our business such as administrative, computer, technology outsourcing, data processing and marketing services as well as supply of our goods and services to you,. In these instances, we will need to share your Personal Information with these companies. Where we engage service providers that use Personal Information on behalf of Fossil we will use reasonable measures to contractually ensure that Personal Information is only used for the purposes of Fossil.

Fossil may share your Personal Information where necessary in order to comply with any legal obligation, to protect and defend Fossil, its subsidiaries and affiliates and all of their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute or in order to enforce or apply our terms of use and other agreements. Fossil may also share your Personal Information to comply with any directions of the courts or any body of competent jurisdiction, on in order to enforce or apply our Privacy Policy.

Occasionally we may also share your Personal Information,with selected third parties so that they can send you promotional materials about goods and services offered by them. We may also occasionally share your Personal Information with organizations that combine the Personal Information with publicly available information and information we receive from or cross-reference with our marketing partners and other third parties. We use that combined information to enhance your shopping experience with us, to communicate with you about our products, to inform you of events that may be of interest to you, and for other promotional purposes.Fossil reserves the right to transfer your Personal Information to a third party in the event of a transfer of all or some of Fossil's assets to a third party, provided that the third party agrees to adhere to terms similar to those of this Privacy Policy.

Fossil may disclose aggregated, non-personal information about website users without restriction.



Fossil will keep your Personal Information for as long as necessary for the purposes described above or as long as we are required by law. After this your Personal Information will be deleted. We cannot remove your Personal Information when there is a legal storage requirement, such as accounting rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.



The security of your Personal Information is important to us. Accordingly, while no set of privacy and security standards or safeguards is 100% secure, we take steps to ensure any information that you share with us is kept secure and strictly confidential in accordance with this policy. We take various precautions to protect information from loss, misuse and unauthorized access, collection, use, disclosure, copying, modification, alteration, destruction or similar risks.



If you are offered a link to connect to a third-party website, it is for the convenience of our website visitors. Sites linked to and from this website are not necessarily under the control of Fossil and Fossil has no responsibility for the content or privacy practices of any such linked site or service. We recommend that you read the privacy policies of those third parties to see how your information is handled.



This website gives you the ability to view and change the Personal Information you provided to us within the My Account section of the website. You have the right to request  access to information we hold about you, make a copy of, and request a correction where data is incorrect or a deletion of your data, unless we have to keep your data for legal reasons. For any inquiries, please contact us at [].  We may request to provide personal details in order to verify your identity if you are exercised your rights. We will endavour to respond to your request in accordance with the requirements under the applicable laws and regulations. We reserve our right to charge you a reasonable fee for complying with your access request as permitted under the applicable laws.


You can unsubscribe or opt out of our direct marketing communication, including our newsletter at any time. It is easiest to do this by clicking on the “unsubscribe” link in any email or communication we send you. Alternatively, you can contact us via [] specifying that you wish to opt-out of receipt of direct marketing materials.

Please note your opt-out choices do not apply to (i) any communication which is not promotional in nature, (ii) sharing and use by Fossil of your Personal Information with service providers used by Fossil to enhance your experience on our websites and (iii) to allow Fossil to provide you with more personalized advertising across the internet.



We reserve the right to change this Privacy Notice from time to time.  Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by a pop-up notice while you visit our website/ lodge into your account or by e-mail.



If you have any questions or concerns, inquiries, complaints, requests to access or correct your Personal Information, please email us at [].